To support our IT Support & Endpoint Engineer team we are searching for a IT Application Administrator (f/m/d) to be based in our Munich office.

Aufgaben

WHAT YOU WILL DO

• Provide onsite 1st & 2nd level support via Jira Service Management; collaborate across teams and meet SLAs.
• Install, configure, and maintain printers/scanners; administer IP print servers, queues, and drivers.
• Administer Active Directory & Group Policy (Gruppenrichtlinien): user/group lifecycle and workstation policies.
• Manage Microsoft 365 and Google Workspace users, groups, licenses, and basic service support.
• Package, deploy, and patch applications; manage endpoints with Baramundi (or similar) and maintain inventories.
• Perform first‑line network diagnostics (LAN/WAN/VLAN, DNS/DHCP, Wi‑Fi, VPN, routing/switching) and coordinate with vendors.
• Automate & document with PowerShell; analyze root causes, create KB/runbooks in Confluence, and follow ITIL processes.

Qualifikation

WHO YOU ARE

• 3+ years in IT support (1st & 2nd level) using Jira Service Management & Confluence in SLA‑driven environments.
• 1–3 years hands‑on with printers/scanners and IP print servers (drivers, queues, server‑side config).
• Strong Active Directory & Group Policy (Gruppenrichtlinien) skills; user/group lifecycle; Microsoft 365 & Google Workspace admin.
• Solid networking fundamentals: LAN, WAN, VLAN, routing/switching, DNS/DHCP, TCP/IP, VPN.
• Endpoint & software deployment; endpoint management (Baramundi preferred; Intune/SCCM/Jamf a plus).
• Proficient in PowerShell for automation and reporting.
• Excellent communication in German & English; team‑oriented; working knowledge of ITIL; strong documentation & root‑cause analysis.

Benefits

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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