Position: Customer Support Coordinator (m/w/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Respond to customer inquiries via phone, email, live chat, and other channels - B2B and B2C
• Updating the promotion and marketing in social media channels
• Automate order management between the system and central warehouse while coordinating communication between customer service and logistics teams to ensure smooth operations.
• Manage order uploads, track shipments, resolve issues related to order fulfillment, and address logistics-related complaints promptly by identifying root causes and implementing process improvements to optimize workflows and align with customer needs.
• Deliver the excellent customer service for networks distribution and clients
• Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
• Organization, preparation and active participation in events, meetings and trainings.
• Support the Europe Service Center for regular reports and special projects

Requirements

• Excellent in German and English
• Relevant professional experience 3+ years in the field of customer service / customer care
• Active, motivated team player and work independently
• PC knowledge with the MS Office package

Benefits

• Comfortable and conveniently located central office workspace
• Opportunity to scale a unique S2B2C model across Europe
• Career path into regional leadership or global digital strategy roles
• Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
• Interactive activities: team-building, company parties and events
• Broad TIENS product portfolio with attractive employee discounts

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