Neural Frames is the leading AI music video generator, turning any song into a fully produced music video in minutes. We're bootstrapped, profitable, and growing fast at over $4M ARR.

Our ambition is to build a category-defining company, helping tens of millions of audio creators to visualize their content and promote it online.

As a profitable company, there is no VC drama. We are a small, ambitious group of people, building something people love. We are proud to offer human support to our users and are looking for the next person to build out our support capabilities.

Tasks

You’ll be the third member of our customer support team. As the first point of contact for our users, you'll help them get the most out of the product, solve issues quickly, and feed insights back into the team. This is a hands-on role with direct exposure to users, product, and how things actually work behind the scenes.

What you’ll do:

• Respond to user questions across email, chat, and community channels
• Troubleshoot issues and help users get unstuck quickly
• Identify patterns in user feedback and flag recurring issues
• Work closely with product and engineering to improve the user experience
• Help build and refine support processes, FAQs, and documentation

Requirements

What we’re looking for:

• Experience in customer support or community
• Exceptional written communication in English - mother tongue preferred
• Comfortable working directly with users and solving problems
• Organized and able to manage multiple conversations at once
• Technical curiosity - you don’t need to code, but you’re not afraid to dig into how things work
• Familiarity with AI tools, creative software, or music/video workflows
• Based in Berlin

Benefits

Bi-weekly team lunches, regular team events, an annual summer offsite, learning & development support, productivity tools, a one-time headphone budget, Deutschlandticket, and a €5,000 employee referral bonus.

neural frames is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

If you’re interested in AI, creative tools, and working closely with users, this is a great way to get involved early and have real impact.

Please apply with your CV. No need for a cover letter, just answer the question on why you'd be a good fit.

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