PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures, and sells premium aluminum pergolas. Founded in Norway, we are now active in over 14 markets across Europe, North America, South America, and Australia — with plans to scale even further.

If you have a passion for outdoor living products and want to work in a dedicated environment with great colleagues — then this is the place for you!

We make the dream possible. Be part of our dream team!

Key Responsibilities

• Provide professional advice and support to our customers via phone, email, and (video) chat at our Frankfurt location.
• Process orders and assist with questions related to our products.
• Resolve customer inquiries, handle returns and complaints, and check the correctness and plausibility of requests.
• Coordinate and communicate with logistics partners to ensure smooth delivery processes.
• Maintain data and optimize processes to increase efficiency and service quality.

Requirements

• Fluent German skills (C1) and good English skills (B1) to communicate confidently with our customers.
• Experience in customer service (1–2 years minimum), ideally in e-commerce or a related industry.
• Strong communication skills with a solution-oriented and empathetic working style.
• Enjoy working in a dynamic team with a strong service mindset.
• Strong self-organization and time management to work efficiently.
• Tech-savvy with the ability to quickly learn new systems and tools.
• Willingness and ability to work on-site at our office near Frankfurt Central Station.

Benefits

• A dynamic international work environment in a fast-growing company with plenty of development opportunities.
• Central office locations in Fulda and Frankfurt.
• Hybrid work model (80% on-site | 20% remote).
• Ergonomic workstations and modern laptops (Apple or Windows).
• Employee events (summer party, Christmas party, after-work gatherings).
• Access to the Corporate Benefits portal.
• Employee discounts on PERGOLUX products.
• A motivated and supportive team that helps each other.
• Strong focus on professional development and skill-building.
• Free drinks and snacks.
• Employee referral program.

Start Date

• Start date: As soon as possible.
• Location: Frankfurt am Main.

We look forward to receiving your application and resume!

📢 For exciting insights into PERGOLUX culture, visit our LinkedIn or Instagram pages:
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